Frequently Asked Questions
Everything you need to know about ordering flowers, delivery and caring for your gift.
Ordering & Delivery
Where do you deliver?
We deliver flowers throughout the UK. Enter the recipient address during checkout and we will show the available delivery options for the order.
Do you offer same-day delivery?
No. Online Flower Company currently offers next-day delivery rather than same-day delivery.
When should I place my order?
For next-day delivery, place your order before the cut-off shown on the website. During busy periods and major flower occasions, ordering as early as possible is recommended.
How much is delivery?
The applicable delivery charge is shown clearly during the ordering process before you make payment.
Can I choose a delivery date?
Yes. You can select your preferred delivery date when ordering. We use that information to prepare and schedule your flowers with care.
Will I receive updates about my order?
We send order information to the customer email address supplied at checkout. Where tracking or delivery updates are available for the service used, these may also be provided.
Flowers & Gifts
Can I add a card message?
Yes. You can add a personal card message to your flower order before adding the item to your basket.
Can I add gifts to my flowers?
Selected products can be personalised with available extras such as balloons, chocolates or other gifts. The options shown on the product page are the options available for that item.
Do you create flowers for weddings and special occasions?
Yes. We offer flowers for birthdays, anniversaries, weddings, celebrations and many other occasions. For bespoke requirements, please contact us so we can discuss what you need.
Do you provide funeral and sympathy flowers?
Yes. Funeral and sympathy orders receive special attention. When ordering an eligible funeral item, we ask for the funeral date and time so our team can clearly identify the timing required for the tribute.
Will my flowers look exactly like the photograph?
Our florists work to create the style, colour feeling and value shown. Flowers are natural and seasonal products, so individual stems can vary and suitable substitutions may occasionally be required while maintaining the overall look and quality of the design.
Payment & Customer Care
How do I pay?
Complete your order through our secure checkout. Card payments are processed securely through Tyl by NatWest.
Will I receive an order confirmation?
Yes. The customer placing the order must provide an email address, and an order confirmation and receipt are sent to that address after the order is successfully placed.
What if there is a problem with my flowers?
Please contact us as soon as possible and provide your order number together with clear details of the issue. Because flowers are perishable, reporting a problem promptly helps us assess it properly and assist you as quickly as possible.
Can I change an order after placing it?
Contact us as soon as possible if you need to request a change. Whether a change can be made depends on how far the order has progressed in preparation and dispatch.
How can I contact Online Flower Company?
Please use the contact options shown on our website and include your order number whenever your enquiry relates to an existing order.
