Shipping, Returns & Refund Policy
At Online Flower Company, we ensure fresh delivery with complete care. Learn more about our terms below.
Next-Day Delivery Across the UK
We offer next-day delivery across all UK cities so your flowers arrive fresh and vibrant. Just place your order before our cut-off time.
Delivery Address Accuracy
Please double-check your shipping address. We cannot accept responsibility for incorrect addresses, and no refunds are issued for wrong details.
Same-Day Delivery
Please note that Same-Day Delivery is Not Available.
Perishable Nature of Flowers
Because flowers are perishable and time-sensitive, we are unable to accept physical returns.
Order Issues & Support
If your order arrives damaged, incorrect or not as expected, please contact us within 24 hours of delivery. This helps us investigate quickly and work with you towards an appropriate resolution.
How We Can Help
Please include your order number and, where relevant, clear photographs of the flowers or item received. Our team will review the information and assist as quickly as possible.
Cancellations & Approved Refunds
Where a cancellation or refund is approved under our terms, a 35% administrative fee applies.
If a Delivery Is Delayed
If a delivery is delayed, please contact us so our team can check the order and assist. A delivery delay on its own does not automatically qualify for a refund, and each issue will be reviewed according to the circumstances and our terms.
